How we work

AI tools make us fast. People set the method, check every source and sign off every file.

Process

  1. Scope

    Question, deliverable, date and fixed fee agreed in writing.

    Agreed in writing

  2. Evidence

    Documented search and data work, with every source logged.

    AI-assisted, human-led

  3. Draft and review

    A person checks every claim, figure and citation against its source.

    Human review

  4. Deliver

    In your template, accessibility-checked, with a note on AI use.

    Final sign-off

AI use

AI tools help withAlways done by a person
  • Search terms and screening
  • Summarizing long sources
  • First drafts of descriptive sections
  • Formatting and style checks
  • Question and method
  • Analysis and recommendations
  • Checking every citation and figure
  • Final review and sign-off
  • Every deliverable notes where AI tools were used.
  • No AI tools where a contract prohibits them.
  • Client material is never used to train AI models.

Standards

We follow these standards; we do not claim certification.

AccessibilityWCAG 2.1 AA; PDF/UA-1 (ISO 14289-1); Section 508; EN 301 549
Evidence reviewsCochrane rapid review guidance; PRISMA 2020
EvaluationOECD DAC criteria; Treasury Board Policy on Results
Housing and developmentClient planning framework; census and housing agency data cited to table level
WritingISO 24495-1:2023 plain language
IT governanceNIST CSF 2.0; ISO/IEC 27001:2022

Information handling

  • We follow each contract's privacy and security terms, and laws such as PIPEDA, BC FIPPA and GDPR.
  • Access is limited to named people. Files are returned or deleted at the end, as the contract specifies.